Multi-Platform Coverage: This Refund Policy covers all AlphaBotPro platforms: iOS App Store, Google Play Store, Web (alphabotpro.cloud via Stripe), and all other payment methods. Refund processes vary by platform and payment processor.
iOS App Store Subscriptions
All subscriptions purchased through the AlphaBotPro iOS app are managed and billed by Apple Inc. via your Apple ID.
Refunds must be requested directly from Apple — not from AlphaBotPro
To request a refund: go to reportaproblem.apple.com
Apple reviews refund requests at their discretion
Cancel your subscription anytime via Apple ID → Subscriptions
Cancellation stops future billing — access continues until period end
Find the AlphaBotPro subscription in your purchase history
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Click "Report a Problem" and select your reason
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Apple will review and respond within 48 hours
Web Platform Subscriptions (Stripe)
For subscriptions purchased on alphabotpro.cloud via Stripe:
You may cancel at any time — access continues until period end
No partial-month refunds for unused days
If charged after cancellation, contact us within 7 days for a full refund
Refund requests reviewed within 3–5 business days
Approved refunds processed via Stripe within 5–10 business days
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Google Play Store Subscriptions
All subscriptions purchased through the AlphaBotPro Android app via Google Play Store are managed and billed by Google Inc.
Refunds must be requested directly from Google — not from AlphaBotPro
To request a refund: Go to Google Play Store → Account → Payments & subscriptions
Most refunds are processed within 48 hours if requested within 48 hours of purchase
Cancel your subscription anytime via Google Play Store → Manage subscriptions
Cancellation stops future billing — access continues until period end
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USDT / Crypto Payments
Crypto payments are processed on-chain and cannot be reversed automatically.
Refund requests evaluated case-by-case within 7 days of payment
If approved, refunded in USDT to your TRC20 wallet
Processing takes 5–10 business days
Contact us with transaction ID and wallet address
Block chain transactions are irreversible; only refunds after manual review
Free Trial Refunds
Our free trial period (typically 3 days) is provided at no charge:
Trial access is free; no payment required during trial
Unused trial balance expires at trial end
No refunds for trial period (trial is free by definition)
One free trial per user account (attempted trial abuse may result in account termination)
If charged during trial, contact support immediately
30-Day Money-Back Guarantee (Web Only)
For web platform subscriptions (alphabotpro.cloud via Stripe):
New subscribers within their first 30 days may request a full refund if dissatisfied
Refund applies to subscription fee only, not any in-app purchases or add-ons
One money-back refund per account
Must request within 30 days of initial payment
Approved refunds processed within 5–10 business days
This guarantee does not apply to: Trading losses, API usage, usage beyond account creation, or iOS/Android purchases.
Trading Losses & Performance Claims
No refunds for trading losses. AlphaBotPro provides signals and tools for informational purposes only — we do NOT guarantee trading results or profits. Trading involves substantial risk and all losses are the sole responsibility of the user. See our Risk Disclosure for details.
Our signals, bots, and analysis do not guarantee profitable trades. Past performance is not indicative of future results.
Billing Errors & Duplicate Charges
If you believe you were charged in error or charged twice:
Contact support immediately with transaction ID and screenshots
Provide details: date, amount, and payment method
We review and respond within 3–5 business days
If confirmed as error, full refund issued within 5–10 business days
Subscription Cancellation
How to Cancel:
iOS: Settings → Apple ID → Subscriptions → AlphaBotPro → Cancel
Android: Google Play Store → Account → Manage subscriptions → AlphaBotPro → Cancel